Terms of Service

1. Acceptance of Terms

By creating an account or using ProProfile ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Platform. These Terms constitute a legally binding agreement between you and PRO PROFILE (Pty) Ltd ("we", "us", "our").

2. Description of Service

ProProfile is a video-first professional identity platform that enables:

• Candidates to create verified video CVs, skill assessments, and professional profiles
• Employers to search, view, shortlist, and request interviews with candidates
• Admin-verified credentials and skill verification through multiple methods
• Cryptographically verifiable digital credentials

3. Account Registration

• You must be at least 18 years old to hold a candidate, employer, athlete, scout, assessor or supplier account, and you confirm your age when you create one
• A school learner may hold a learning account before turning 18. That account needs a parent's or legal guardian's permission first, and section 4 sets out exactly what that means
• You must provide accurate and complete information during registration
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorised use of your account
• One person may not operate multiple accounts of the same type

4. Learners Under 18, and Their Parents or Guardians

This section is written for parents and legal guardians. If your child is under 18 and uses ProProfile as a school learner, these are the promises we make to you.

We ask you before anything starts. When a learner signs up, we email you to ask for your permission. Their learning sessions do not run until you give it. If we do not know how old a learner is, we treat them as a child and ask you anyway.

Their results are for them and for you. We use what they produce to run the learning product and to show their progress to them and to you. That is all.

What we never do with a learner's information while they are under 18. We do not publish it publicly. We do not show it to employers or to sporting scouts. We do not include it in any data we sell, and that includes data we have stripped of names and data we have added up into totals. We do not market to them. We do not pass a learner's details to a school, a bursary provider or an employer, and there is no way for you to allow us to: that choice does not exist on this platform.

You can change your mind, and it deletes things. The email we send you carries a link to withdraw your permission. That link does not expire. Withdrawing stops any further sessions and deletes the sessions they have already done, the results from them, and the work they submitted for marking. Their account stays, so you can give permission again later if you want to.

The legal basis. South African law prohibits processing a child's personal information unless a specific ground applies. The ground we rely on is section 35(1)(a) of the Protection of Personal Information Act: the prior consent of a competent person, which means you. Our Privacy Policy says the same thing, and section 15 of it sets out your rights and your child's.

When a learner turns 18. They consent for themselves from then on, and your permission is no longer what we rely on.

5. Candidate Obligations

• All information provided in your profile must be truthful and accurate
• Video content must be your own and must not contain misleading information
• You must not impersonate another person or misrepresent your qualifications
• Editing verified credentials resets their verification status
• You retain ownership of all content you upload, but grant ProProfile a licence to host, display, and process it for the purpose of delivering the service

6. Employer Obligations

• You must use candidate information only for legitimate hiring purposes
• You must not discriminate against candidates based on protected characteristics
• You must not scrape, bulk-download, or systematically extract candidate data
• You must respond to interview requests in a timely manner
• Candidate data accessed through the Platform must be handled in accordance with POPIA

7. Subscriptions and Payments

• Employer subscriptions are billed monthly through Yoco in South African Rand (ZAR)
• Subscription plans and pricing are displayed on the subscribe page
• Trial periods last 7 days from account creation
• Interview credits are non-refundable once purchased
• We reserve the right to change pricing with 30 days written notice to affected subscribers

8. AI-Powered Features

ProProfile offers optional AI-powered features to help candidates improve their profiles. By enabling AI features you acknowledge and agree that:

• Your verified skills, profile data, and video transcripts may be processed by our AI provider for analysis
• AI-generated suggestions (skill recommendations, walkthrough skill extraction) are advisory only and are never automatically saved to your profile
• Video transcripts submitted for AI skill extraction are processed in memory and are never stored beyond the extraction result
• All AI actions are recorded in our internal admin audit log for transparency and compliance purposes
• AI features require explicit opt-in consent, which you may withdraw at any time through your Settings page
• Approved video content may be scanned by AI for quality and compliance purposes; flagged content is reviewed by a human administrator before any action is taken
• We use commercially available large language models; your data is processed under our data processing agreements and is not used to train third-party models

9. Credits and Purchases

• ProProfile offers candidate credits used for AI skill extraction, platform intelligence, and other premium features
• Credits are purchased through Yoco in South African Rand (ZAR) and are non-refundable once activated
• Credits never expire and remain in your account until used
• Credits are a single unified pool and can be used across all supported features
• Credits may be shared with other candidates where the feature is available; shared credits cannot be reversed
• We reserve the right to change credit pricing with 30 days written notice; existing purchased credits are not affected by price changes
• Promotional or courtesy credits granted by administrators are subject to the same usage terms as purchased credits

10. Prohibited Conduct

You must not:

• Use the Platform for any unlawful purpose
• Attempt to gain unauthorised access to any part of the Platform
• Interfere with or disrupt the Platform's infrastructure
• Upload malicious content, viruses, or harmful code
• Use automated tools to access the Platform (bots, scrapers, crawlers)
• Circumvent rate limits or abuse API endpoints
• Harass, threaten, or abuse other users
• Use candidate data for purposes other than hiring

11. Intellectual Property

• The ProProfile platform, including its design, code, and branding, is owned by PRO PROFILE (Pty) Ltd
• Candidates retain ownership of their uploaded content (videos, documents, profile information)
• By uploading content, you grant us a non-exclusive, worldwide licence to host, display, and process your content solely for the purpose of operating the Platform
• This licence terminates when you delete your account or remove the content

12. Verification and Credentials

• Verification is performed by ProProfile administrators using documented methods (document review, reference confirmation, manual verification, voice scenario assessment)
• Digital credentials are issued based on verified skills and are cryptographically signed
• We reserve the right to revoke credentials if verification is found to be invalid
• Verification status is informational and does not constitute a guarantee of competency

13. Limitation of Liability

To the maximum extent permitted by South African law:

• The Platform is provided "as is" without warranties of any kind
• We do not guarantee that candidates will receive job offers or that employers will find suitable candidates
• We are not liable for any hiring decisions made based on information available through the Platform
• Our total liability to you shall not exceed the amount you have paid us in the 12 months preceding the claim
• We are not liable for indirect, incidental, special, consequential, or punitive damages

14. Account Termination

• You may delete your account at any time through the Settings page
• We may suspend or terminate accounts that violate these Terms
• Upon termination, your data will be handled in accordance with our Privacy Policy
• Suspension or termination does not entitle you to a refund of subscription fees already paid

15. Dispute Resolution

• Any disputes arising from these Terms shall first be addressed through informal negotiation
• If informal resolution fails, disputes shall be submitted to mediation in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA)
• If mediation fails, disputes shall be resolved through arbitration under AFSA rules
• The seat of arbitration shall be Johannesburg, South Africa

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. You submit to the exclusive jurisdiction of the South African courts.

17. Changes to These Terms

We may update these Terms from time to time. We will notify registered users of material changes via email. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

18. Contact

For questions about these Terms, contact us at legal@proprofile.co.za.